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Family Help Offer

Family Help and Support at

Sacred Heart Catholic Primary School

Please contact

Mrs D Cooper

Mr S Marshall

Mrs L Flint 

for support

 

Our primary aim is to identify needs early and to make sure that appropriate support is put into place. ALL staff recognise their role in ensuring safeguarding practices to ALL children at ALL times. We believe that information sharing and timely effective support can ensure that ALL children and families get a good start in life. Families need support from a wide range of agencies. We recognise that other agencies will be able to support families based on their specialised work. Therefore our role is often to signpost families to the resources that will best support their needs.

At Sacred Heart Catholic Primary School, we recognise that family life can sometimes be challenging. By working together, we can ensure every child is safe, happy, and able to achieve their very best. Our Family Help offer provides the right support at the right time, in a welcoming, non‑judgmental space where families feel listened to and valued.

We believe that early, effective support—rooted in compassion, dignity and the common good—helps children flourish academically, socially and spiritually.

How We Can Help

We are here to support you with any worries that may be affecting your child’s wellbeing, safety, or learning. Families often talk to us about:

  • School attendance and punctuality, including morning routines.
  • Behaviour support, boundary setting, and managing conflict at home.
  • Emotional wellbeing, anxiety, worries, and mental health.
  • Changes in family circumstances, such as bereavement, separation, or moving home.
  • Financial pressures, housing difficulties, or accessing food banks.
  • SEND needs, including support linked to EHCPs or emerging concerns.
  • Concerns about safety, including domestic abuse, online safety, or exposure to harmful behaviours.
  • Any issue impacting your child, including screen time, toileting, sleep routines, or friendship worries.

No concern is too small. If it matters to you, it matters to us.

Our Tiered Approach to Family Help

Universal Support

Available to all families through daily contact with staff, parents’ evenings, workshops, SEND coffee mornings and general advice. Children are welcomed each morning by senior leaders and pastoral staff, with access to nurture spaces, visual timetables, and a broad inclusive curriculum.

Targeted Support

Short‑term, specific help coordinated by our pastoral and safeguarding team. This may include mentoring, check‑ins, behaviour plans, emotional regulation support or informal meetings with parents/carers.

Specialist or External Support

When a family needs additional help, we work with external professionals through a Family Help Assessment (Early Help Assessment – EHA). This is completed with your consent and may involve support from family workers, health services, SEND professionals, or community organisations.

We always ensure the voice of the child is central. Children may complete “wishes and feelings” activities to help us understand what is going well, what they are worried about, and what they hope will change.

Information Sharing and Safeguarding

All staff understand their responsibility to identify early signs that a child or family may need extra support. This includes concerns related to SEND, mental health, domestic abuse, exploitation, financial hardship or other vulnerabilities.

We work in partnership with families, always seeking consent and involving you in decisions—unless a child is at risk of significant harm, in which case safeguarding procedures will be followed.

Who to Contact

If you feel you or your child would benefit from extra support, please reach out. We are here to help.

Family Support Contacts:

  • Mrs Cooper – Head of School and Lead DSL
  • Mr S Marshall – Assistant Principal and Deputy DSL
  • Mrs L Flint – SENCO and DSL
  • Mrs Bowden -  Designated Senior Mental Health

Email: enquiry@sacredheart-sch.net
Phone: 0121 356 4721

You are never alone—please speak to us so we can work together to support your child.